PSA: Password Resets

  • Lockheedmartin
    10th November Moderator 0 Permalink
    Please note, password resets via the login page do not work. We have known about the problem and are looking into a permanent solution. In the meantime, there are several methods you may use to request a manual password reset email to be sent:

    1) Send an email to image asking for a password reset
    2) Use a second account to message jacob1 and ask for the email
    3) Join IRC and ask for the email (you may not get an immediate response but jacob1 will see the request when he gets home from work)

    No matter which method you use, please include the following pieces of information:
    Username
    The email used to register the account. This must match the email used to register, and the email will be sent here
    Do not send me your password, or request your password be set to something. The link will allow you to set the password yourself.

    We apologize for the inconvenience and will continue to work on fixing the issue.
    Edited 5 times by jacob1. Last: 1st December
  • jacob1
    10th December Developer 0 Permalink
    We think the password reset emails are going out again now. Instead of coming from powdertoy.co.uk, they will now come from powdertoy@starcatcher.us instead.

    The emails from this server are broken because of overly restrictive security policies. It prevents the web server from sending emails. I don't have the ability to change security policies, so I bypassed that by sending emails through my own email server instead.
    Edited once by jacob1. Last: 10th December