The Powder Toy

craZchick

okay. im an idiot when it comes to this system sometimes i know... that is why i keep asking questions though.so here's the situation this time: my boyfriend wanted to make an account on powder toy. he did make an account. or at least that is what he told me. however when he tries to log on it tells him that his username is unknown and will not let him log on. i was wondering if there was a reason for his not being allowed to log on? was it a system error ? just the computer being used having problems? Why is it doing that?

Neospector

Capslock, perhaps?

craZchick

he tried that already

ief015

I believe the username / password is case sensitive so make sure you type in any necessary capitals if there are any. If that's not the case, what is his username?

craZchick

X-factor is his username.

ief015

https://powdertoy.co.uk/User.html?Name=X-factor Could not be found.

I believe it has to do with the hyphen. Get him to make an account that doesn't have any special characters. For example, like " XFactor ".

Neospector

@ief015 (View Post)
It isn't the hyphen, remember @The-Ultimate-Beast and @plead-for-destruction? But it's worth a shot.

craZchick

i thought those were to show spaces but ok. I will tell him that then, thank you ief015.

Edited by craZchick, 2011-06-24 21:36:36

ief015

@Neospector (View Post)
Oh yeah. Could be a registering error, try registering the account " X-Factor " again, then.

Edited by ief015, 2011-06-24 21:36:25

craZchick

@ief015 (View Post)
i am pretty sure we tried that about 5 times and it said user name already exists.which is why i am more than a tad annoyed and confused as to why it is being stupid. maybe it is just his computer too. could that be it?

logging on issues......