Difference between revisions of "How to post a problem with powder toy"

From The Powder Toy
Jump to: navigation, search
(talk)
(The Scientific Method)
 
(7 intermediate revisions by 3 users not shown)
Line 1: Line 1:
<h1>  Problems?  </h1>
 
 
Say you have a problem. The very first thing you should '''not''' do is go running to the forums.  
 
Say you have a problem. The very first thing you should '''not''' do is go running to the forums.  
  
First, check the wiki. see if your problem has been solved or cannot be solved. The wiki is also filled with useful tips on how to avoid other problems.
+
First, use the search bar. See if your problem has been solved or cannot be solved. If you have a problem then chances are someone else also has in the past.
  
Should it not be on the wiki, please try to redownload Powder Toy. Redownloading can easily cure any problems that may have been caused by a faulty download. This solution is the most wildly offered solution on the forums as well. Remember this.
+
Next, check the wiki. The wiki is filled with a lot of useful info about tpt that might solve your problem or answer your question.
  
Should it not be solved via redownload or the wiki (and Powder Toy cannot run on Mac OS 10.5 and lower!) go to the forums.
+
Should it not be solved via the search bar or the wiki go to the forums.
  
<h2>  Posting a problem </h2>
+
==  Posting a problem   ==
 
You've got to remember a few things:
 
You've got to remember a few things:
  
Line 22: Line 21:
 
''AHHHHHHHHHHHHHHH!!!!!!!!!!!!!!!!!!!''
 
''AHHHHHHHHHHHHHHH!!!!!!!!!!!!!!!!!!!''
  
*People do not like it when you cannot describe your problem well
+
So should you need to post something, the best thing for the title is a short description about what is wrong. I.E.:
  
*People do not like poor grammar and spelling mistakes everywhere.
+
''Powder Toy crashes?''
  
So should you need to post something, the best thing is a short description about what is wrong. I.E.:
+
*People do not like it when you cannot describe your problem well. Giving as much details as possible will help it get solved faster, since no extra questions will be needed.
  
''Powder Toy crashes?''
+
*People do not like poor grammar and spelling mistakes everywhere. If people can't understand the question or problem, it might just be ignored.
  
Use good grammar, and if possible provide screenshots. Please post in the Help forum, and please, oh ''please'' do not make a thread entitled:
+
So use good grammar, and provide detailed explanations of what is wrong (and if possible provide screenshots). Post in the Help forum.
  
''Help!''
+
== The Scientific Method ==
 +
First, make a question- Does {bug} when {action}?
 +
Make a hypothesis- If I {action}, then {bug}.
  
With the description of:
+
Test this hypothesis. Do {action} many times and see if {bug} comes up repeatedly. If possible, do {action} on different computers/OSes to see if {bug} is correlated to {action}.
  
''Help please''
+
Analyze- Did you find a direct link between {action} and {bug}? Is it just on your computer? On your OS? If there is no link- {bug} only happened the first time, don't report it. If it's just on your computer, try rebooting it and then repeat the testing phase. If the bug still persists only on your computer, it's your computer's fault, not the game's- don't report.
  
<h3>  Problems not concerning the game  </h3>
+
Share- If {bug} has passed the above step, report it. Detail your findings in specifics, so we can help to the best degree possible. Detail what OS/OSes you tried it on, the stats of your computer/computers, etc.
Should your problem not concern the game but the website, then please post on the forums in General, should it be minor such as the Wolo incident (small mistake in the HTML where the Wiki page became named Wolo. Freaking hilarious.) and Help should it be major, such as the website getting redesigned without an announcement.
 

Latest revision as of 20:41, 10 October 2013

Say you have a problem. The very first thing you should not do is go running to the forums.

First, use the search bar. See if your problem has been solved or cannot be solved. If you have a problem then chances are someone else also has in the past.

Next, check the wiki. The wiki is filled with a lot of useful info about tpt that might solve your problem or answer your question.

Should it not be solved via the search bar or the wiki go to the forums.

Posting a problem

You've got to remember a few things:

  • People don't like annoying titles such as

HELP!!!!!!!!!!!!!!

Or

OMG OMG THIS GAMES BROKEN!

Or AHHHHHHHHHHHHHHH!!!!!!!!!!!!!!!!!!!

So should you need to post something, the best thing for the title is a short description about what is wrong. I.E.:

Powder Toy crashes?

  • People do not like it when you cannot describe your problem well. Giving as much details as possible will help it get solved faster, since no extra questions will be needed.
  • People do not like poor grammar and spelling mistakes everywhere. If people can't understand the question or problem, it might just be ignored.

So use good grammar, and provide detailed explanations of what is wrong (and if possible provide screenshots). Post in the Help forum.

The Scientific Method

First, make a question- Does {bug} when {action}? Make a hypothesis- If I {action}, then {bug}.

Test this hypothesis. Do {action} many times and see if {bug} comes up repeatedly. If possible, do {action} on different computers/OSes to see if {bug} is correlated to {action}.

Analyze- Did you find a direct link between {action} and {bug}? Is it just on your computer? On your OS? If there is no link- {bug} only happened the first time, don't report it. If it's just on your computer, try rebooting it and then repeat the testing phase. If the bug still persists only on your computer, it's your computer's fault, not the game's- don't report.

Share- If {bug} has passed the above step, report it. Detail your findings in specifics, so we can help to the best degree possible. Detail what OS/OSes you tried it on, the stats of your computer/computers, etc.